Return & Refund Policy

  • Return Eligibility
We support returns and exchanges within 30 days of order delivery. To ensure hygiene and product safety, returned personal care products must be unopened, unused, with original packaging intact and no signs of damage. Opened or used products are not eligible for return due to health and safety regulations.
  • Defective & Wrong Items
If you receive defective, damaged, expired or incorrect personal care products, please contact our customer service within 48 hours after receiving the package. We will provide free return, replacement or full refund without additional conditions.
  • Return Process
Contact our support team to apply for a return authorization first. Do not return goods without confirmation. After obtaining the return address, send back the package and retain the logistics receipt. We will inspect the returned items within 3–5 business days after receiving the package.
  • Refund Rules
After successful inspection, the refund will be returned to your original payment account within 5–10 business days. For customer-initiated non-quality returns, the customer shall bear the return shipping fee. For quality problems or our delivery errors, we will bear all shipping costs.
  • Non-Refundable Situations
Products damaged due to personal use, improper storage, man-made damage; discounted clearance products; and products beyond the 30-day return period are not supported for return and refund.