FAQ

  • How can I modify my order or shipping address after payment?
You can contact customer service within 24 hours after order payment to apply for order information modification. If the order has been shipped, the address and product information cannot be modified, please check the information carefully before payment.
  • Are your personal care products genuine and safe?
All our products are genuine and officially sourced, with complete quality inspection certificates. The products are mild and safe, in line with international personal care product standards. We strictly control the source of goods to ensure product quality.
  • Why is my logistics information not updated?
After shipment, the logistics information may be delayed for 1–3 days due to logistics system update and customs clearance. If there is no update for more than 3 days, you can contact us to check the logistics status for you.
  • Can I return the product if my skin is allergic after use?
Due to individual skin constitution differences, if you have allergic discomfort after using the product, please stop using it immediately. Opened products do not support return, but we will provide reasonable after-sales solutions according to your actual situation.
  • How long does it take to receive the refund after returning the goods?
After we receive and inspect the returned products, the refund will be initiated within 3–5 working days, and the funds will arrive in your account within 5–10 working days, subject to the processing speed of your payment platform.
  • Do you support bulk wholesale and customized orders?
Yes, we support bulk wholesale and customized demand for personal care products. You can contact our customer service to obtain wholesale prices and exclusive service plans.